Many enterprises know the importance of after-sales service, but we all know how difficult it is to achieve high-quality after-sales service in the customers' accounts. Here, the plywood machinery manufacturers share some service experience, hoping to help you.

1. Answer the phone. First of all, you should have a good attitude. It's better to store the customer's phone number in the mobile phone before you answer it. Then you can say it as soon as you answer the phone: Hello, manager Wang. What can I do for you? Your customer's feeling will certainly not be bad.

2. Door to door service. First of all, offer a good customer to confirm whether the customer has enough time to deal with the problem with you, because every door-to-door service is a good opportunity to get closer.

3. Events. When dealing with after-sales service events, you should make relevant records and sort them out. The product date and batch number, the main reason, customer complaint or return should be recorded in detail, because this is your technical capital. If you accumulate a little bit every day, after three years, you will see your growth, especially when you encounter major faults or technical problems, it is not important to record the results But to record the process, in this process to find the key to the problem, it is best to write some experience after processing.

4. Internal communication. After providing services to customers, for important and critical events, you should communicate with the superior or the sales department in a timely manner. With your information, your superior or sales department can better carry out customer follow-up. If you encounter a major technical event of the customer, you will be able to handle it. However, if you do not report and communicate with the relevant personnel in the company, Of course, you should be able to report every event, event and method, because you should not be able to report any event or event.

5. Resource accumulation. We can't turn off the phone as soon as we get off work in order to save some telephone charges; When you go to a customer, you must bring all the product catalogues, related publicity materials and, more importantly, business cards. If you don't bring a business card to a customer, it will make the other party lose confidence in your cooperation. To make the other party have an understanding of himself, this is the most basic premise of cooperation. In addition, only talking about technology and work with customers is not conducive to the accumulation of resources, although you don't have to Sales may not necessarily start a business, but it is not a bad thing to have more customer resources and more customers who have a good impression on you.